Virgin Atlantic Airways, one of the world’s leading long-haul airlines, was founded in 1984 and currently
has 38 aircraft in its fleet. From its main base in London, Virgin Atlantic services destinations as far apart as Las Vegas, Tokyo, Delhi, Boston and Shanghai. The airline offers service from ten U.S. cities to London and onto a range of long-haul destinations worldwide. With such an expansive network, the organization places special emphasis on safety, security, and crisis management. At London headquarters, the company’s central crisis management team is responsible for developing crisis management plans for Virgin Atlantic locations worldwide. There, Resilience Manager Tiggy Thiagarajah depends on Send Word Now’s on-demand notification and response software to communicate with his staff, and local crisis teams, whenever there is a major disruption.